As I work in local government I found the article about shared services over on CIO Update an interesting read.
There is a great drive from central government encouraging working in partnership with other organisations and this is something that is very much happening where I work (and has been for the past three years). In particular we have been developing shared services around ICT and other areas.
The article pinpoints some key success criteria that need to be in place to make such partnership working to create shared services a reality. In particular the need to put sufficient time and money in up front, in order to see the financial gains later. When this (on the face of it) appears to be in conflict with Gershon's efficiency saving agenda it highlights what a hard job local government have of getting the balance right.
Which end of the seesaw are you? For us, I see ourselves having learned lessons the hard way and slowly bringing things into balance.
Wednesday, 7 February 2007
Subscribe to:
Post Comments (Atom)
Posts
4 comments:
Interesting blog,ITIL Imp, keep it up!...I would like to invite you to our Itil Forums, as you will be able to make valuable contributions to the discussions. In return, you can add a link to your blog in your signature, which will be visible in each posting.
We provides a comprehensive and best-in-class suite of value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
Thanks for going above and beyond with the details! This really helps out big time and answers a ton of questions. Keep the details flowing! outsource social bookmarking
Having an experienced, qualified contact center - centre is a must in today's competitive business world. Our industry experience provides the flexibility to understand and exceed your business requirements.
Post a Comment