Introducing ITIL - first steps

I recently came across a rather nice summary 'The ABCs of the IT Infrastructure Library (ITIL)' by Lynn Greiner on CIO.com. Normally when people ask me about ITIL I usually follow up with a PDF of the booklet 'Introductory Overview of ITIL' available free of charge from the itSMF site. In the future I'll also be including a link to this article as well.