Monday, 20 October 2008

The future of ITIL V2 rests in your hands...

Thanks to The IT Skeptic for drawing my attention to this.  I've had my say - make sure you have yours!

Here is an opportunity to have your say on the future of ITIL V2. EXIN is running an anonymous poll of public opinion regarding the future of ITIL V2. Despite the Dutch error messages and the limited opportunities for additional comment, this is a worthwhile initiative. The ITIL Money Engine wants to kill ITIL V2 as soon as possible - add your voice if this is not what you want.

The training vendors know it is more efficient to only service one version, just as software vendors try to get you off old product versions. But bodies of knowledge are not software products. The IT Skeptic believes V2 should be supported until V3 offers credible alternatives to all of V2's benefits. In particular,
  1. a phased approach to v3 is essential to provide that first step. ITIL V2 remains as valid and useful as it ever was, and a lot more accessible to new adopters than ITIL V3.
  2. Experienced knowledgeable expertise in V3 is still rare.
The market - that's us - should resist pressure to force us onto V3 before we are ready.

Wednesday, 15 October 2008

Happy one month anniversary to me!

Well, today marks the first month of my new job and how the weeks have flown by without my making many blog posts.  I am so busy both at work and home that I just don't know where the time goes (well I do, but I'm not going to bore you with it).

After the first two weeks were primarily spent identifiying and meeting stakeholders, the next two weeks were focused around collecting the information for the development of the Project Initiation Document that had to be in on Wednesday 8th October.  I was able to use much of the input from the one-to-one stakeholder meetings I had but we also held a project kick-off workshop and used this to get ideas from everyone together to address things like objectives, constraints, risks, benefits, deliverables, and assumptions.  This proved very worthwhile as it helped create that shared understanding about the project and was a great input into the PID.

I actually had to write two of them, one for the local council project and one for the wider programme across all councils.  The more I worked on the latter one the more I realised it was really a programme definition document according to OGC's 'Managing Successful Programmes'.  I recently bought the book although I've not finished reading it yet so I was making a lot of reference to it as I wrote this document.  Nothing like learning through doing is there? ;)

Now that the first milestone is out of the way and I've developed the project plan that we will be working to, it's time to start making things happen.  I guess this is when the REAL challenge begins...