Friday, 27 June 2008

ITIL Live Portal - Cheeky blighters!

Well... we interrupt this broadcast with some disturbing news. Since June last year we've been looking forward to the promised complementary guidance that will be available on the ITIL Live Portal. The prospect of an official community all coming together for knowledge sharing seemed almost too good to be true - and well, it is. Silly me for thinking it would be a free service.

As someone registered as interested, I just received this e-mail:


Meeting the needs of the community

You recently registered your interest in ITIL Live via the website. To help ensure ITIL Live meets the needs of the IT Service Management community we are undertaking some quantitative research. As a thank you all respondents who complete the questionnaire by 1st July 2008 will receive a 10% discount off their year one subscription*.

This survey involves a short demonstration of ITIL Live followed by some questions relating to the offering. We would be very grateful if you could spend ten minutes reviewing the offering and completing the survey linked below.

ITIL Live Product Offering

ITIL Live has been created with the help of the Chief Architect and Authors of ITIL Version 3 to help you increase your understanding and assist you with your implementation of the ITIL Service Management Lifecycle.

It brings together, for the first time, the main practice elements of each of the lifecycle phases, the 27 processes that underpin each lifecycle phase and the Roles associated with each stage in a graphical Service Model. ITIL Live will help you see at a glance how the lifecycle works, who is involved, what they need to do and will offer supporting tools to enable them to deliver.

We would be very grateful if you could spend a few minutes reviewing the ITIL Live Demo.

As you will have seen from the demo, the Service Model will be accessible via three routes. Each offers several tiers of drill down capability each illustrating a further level of detail. Within the deepest level you will find the Knowledge Base offering access to downloadable templates and, in time, other documentation such as real life examples, further guidance and subject-specific publications to assist with you day-to-day use and adoption of ITIL.

Please let us know what you think of ITIL Live by completing a short survey

*Assuming the product goes ahead this offer is for one single user base subscription only per respondent. Redeemable within one month of product launch this offer is not to be used in conjunction with any other offer or discount.


Excuse me... am I supposed to be pleased at the idea of a discount for something that we were led to believe would be free of charge?

I'm off to review the product (which it now clearly is) and fill out the survey. I recommend that you do the same!

I shall write up my thoughts on the product for my next blog post, delaying the write up of the itSMF e-symposium on Service Delivery Automation.

5 comments:

Russell said...

Being Prince2 practitioner and ITIL v2 Red Badge I too was interested in ITIL Live. Well, I was until they wanted the best part of a grand to see what was already there and for me to help them increase the offering. The money usually goes in the opposite direction to the goods.
Today I've had a mail from the TSO asking how they can help me further and offering discounts !
I'm not too impressed yet but will report back at a later date, probably much later given the current response time (I wonder what their metrics are!)

smplcv said...

Thanks for sharing this portal! was very helpful..just started my career in ITIL! Hope you keep updating this


Good CV Examples

cv said...

Was wondering why a post of 2008 is still alive, this bestpracticelive.com gave me the answer! Simply superb site..appreciate your efforts in sharing this with me!


How to make a CV

sample said...

Excellent stuff..got it in right time!


Free Questionnaire Template

neeti said...

Nice blog,thanks for sharing. Also check the best ITIL Certification in Pune

Post a Comment