Friday, 27 June 2008

ITIL Live Portal - Cheeky blighters, part 2

Okay... I've had a look and it strikes me that they are trying to go into direct competition with the likes of PinkElephant's PinkATLAS and Fox IT's FoxPrism products. This colours my prior indignation a little bit in - but only a little bit. I suppose we can't expect to get anything for free these days - especially from TSO.

1. The 'demo' is a bunch of screenshots with hyperlinks to other screenshots with a couple of templates for download. If compared to the quality of information available from PinkAtlas and FoxPrism - I think we'll find this sorely lacking so I hope the price tag will reflect this.

2. They haven't tested their survey before putting it out live to an ITIL best practice community. Well ain't that sensible? :P


3. Did I misinterpret the words of Sharon Taylor at various events? Is this 'Living Library' only about selling materials or is it really about a community sharing best practice?

4. Looks like they missed an option on their preferred service payments, i.e. free ;)
7) Having digested the offering, which of the 4 subscription models would you prefer?

Individual Lifecycle Stage Service Model: Provides access to the Service Model for one or more of the lifecycle stages. Any item from the Knowledge Base would be paid for on an ad hoc basis.

Service Model: Provides an annual online subscription to the entire Service Model. Any items from the Knowledge Base would be paid for on an ad hoc basis.

Service Model plus limited Knowledge Base: Provides an annual online subscription to the entire Service Model with a finite amount of content from the Knowledge Base, for example the templates. Any additional items would be paid for on an ad hoc basis.

Tailored Access Model: Provides access based on your Organisations profile. For example a consultant would require access to everything ITIL LIVE has to offer whereas a Change Manager may only require access to Service Transition, Operation and Design.
i. If yes, what areas of the site would you be interested in?

ITIL Live with full access to the Knowledge Base: Provides an annual online subscription to both the Service Model and all content within the Knowledge Base. – skip question 9

Points for design, not so many for content yet. Maybe we'll have that in another year?

By all means go ahead and take a look and be sure to let them know what you think. I have!

4 comments:

Anonymous said...

Fair point ITIL Imp... It seems that you don't get anything for free these days...
Have you seen www.ITILnews.com it appears to be a new site dedicated to ITIL & Service Management?

Samantha said...

All I can say is that good things are seldom free! Its not fair to expect everything for free.

The ITIL Imp said...

Hi Samantha,

I don't have a problem with paying for things - far from it. However, I don't think it's right to be misled into thinking that there is additional free content which there is not. Also, if we're going to have to pay for it the content had better be excellent and as good as if not better than other offerings already out there. That's the point I intended to make.

Thanks for posting :)

The ITIL Imp

The IT Skeptic said...

http://www.best-management-practice.com/gempdf/ITILV3_The_Future_is_Here_Sharon_Taylor.pdf "ITIL Live (TM) ... available to the ITSM community at no cost"

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