I had the day off work today and spent a fair portion of it surfing ITIL related sites and adding my thoughts to questions over at the ITIL Community. If you're interested this is what I've been posting.
I also had a quick look at the COBIT 4.0 framework as I am curious as to how ITIL can support it and whether they really are complimentary.
I've placed a request at work for a copy of the new the ISO 20000 standard so I can read up and identify how different the processes are to ITIL, but so far it has not been approved :(
Monday, 30 January 2006
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