Finding a way out of the maze

I initially started this blog with the intention of focusing solely on ITIL. However, over the past two months I've realised (mainly through posts on the ITIL Community forum) that I can't really say much on this until I have real world experience of it. Currently this is limited to implementation of a consolidated service desk function and incident management.

So... instead this blog will steer towards self-development in various areas with references to things I am reading and finding useful/thought provoking at the moment. My aim is to make a new (hopefully interesting) entry twice a week.

In terms of future training, I am keen to work towards the ITIL Manager's Certificate at the end of this year and to sit the Prince 2 Practitionar the following year. However, courses for both are so expensive that I seriously doubt that work will fund either of them which means I may have to do some serious saving if I want to develop the skills. Suffice to say I find it somewhat frustrating to see some colleagues who view training as a waste of time when I am keen to take every opportunity that comes my way (and try to create it when it doesn't yet exist)!

Anyhow, work DID finally fund the all important red book - ITIL Service Delivery. I haven't read right through it yet, I'm dipping into areas that interest me first - like service level management and IT financial mangement. If only I had had this book before I was project manager of my first 'major' project... (more on that in another post).

Still no go on the purchase of the ISO20000 standard. It has to wait for the new financial year. As does my request to join the itSMF *sigh*. Patience is not one of my natural virtues - but it is earmarked for improvement!