Wednesday, 23 April 2008

How hard is it to run a forum anyway?

WARNING: this post is nothing but a rant from an unwell blogger who is too tired to think up any real content.

I don't normally rant here but I think this is worthy of an exception. I thought it was a great thing when the itSMF uk announced that they were redesigning their website. On the whole it is a significant improvement on the last one which was stuck in the 90s. That said... what is the deal with their forum? itSMF - it Service Management 'FORUM'. A means for us to gather and discuss all matters relating to IT Service Management right? Wrong. The current web forum is actually worse than the old one in terms of functionality. In a web 2.0 world where we expect a lot from our internet browsing experience, how hard is it to give us a web forum with basic features such as the ability to view new posts since your last visit; to bookmark threads that you are interested in, etc. ? Even the itsmfi have a better forum platform!

I think they do a great job at achieving the forum in terms of the SIGs (Special Interest Groups) and conferences... but where is a decent WEB forum to encourage IT Service Management professionals to interact with one another?

Come on itSMF uk... it's now the 2nd quarter of 2008 - get it together for those of us who can't make it to all your face-to-face events! Who's with me?

I should just add that I have years of experience in running web-based forums and just know that you can do better - no, I don't want to do it for you ;)


Jon said...

ITSMF has really got alot of work to do if they want to take full advantage of the Web 2.0 wave. Their website is a bit out of date and really needs a revamp or it will only be a matter of time before another organization provides a better source for those in the community to use. When people need answers to a question they are going to try to find it in the quickest manner possible... they will not hold an allegiance to a brand if they need the answer now.

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