Friday, 21 March 2008

Moving your ITIL Implementation Forward - part 2

This post continues my summary of key points from the itSMF's latest e-symposium, 'Moving your ITIL Implementation Forward' this time focusing upon Malcolm Fry's 'ITIL V3 Essentials and the Role of a CMDB' and Harvey Davison's 'What Should Configuration do for Change?'

Malcolm Fry - ITIL V3 Essentials and the Role of a CMDB
I've seen a lot of presentations from Malcolm on-line but not had the opportunity to see him live so this was particularly interesting to me - if its possible to assess a presenter's style from an online web seminar anyway!

One of the things that I found interesting was his immediate acknowledgment of the v3 certification scheme being superior to that of v2. He strongly felt that in v2 everyone forgot about the other 7 ITIL books (true enough) and that with v3 the assessment of ALL core books will lead to more rounded ITSM professionals.

He also dropped a plug for a book that he is writing at the moment with working title: 'How to build a service management department'. I look forward to seeing what it has to offer.

His presentation faltered a moment for me when he talked about the v3 lifecycle and had the wrong order of the core books up on screen (had transition after operation instead of before). Something fundamental like that inevitably then makes you question the accuracy and validity of the rest of the presentation but thankfully that was the only error I spotted.

The slides showing how v2 and v3 work together were quite helpful, but most amusing was his use of a perfume analogy to achieve an ITIL implementation road map. Apparently in perfume making there are four key things: Primary, Modifier, Blender and Fixative. He expounded upon the analogy by showing how the various ITIL processes could slot into one of these categories, e.g. Incident, Problem, and Change Management came under Primary with Financial management listed as a fixative.

There wasn't really anything of note in the section on the Service Knowledge Management System (SKMS) except that he reiterated the benefits of template CIs. Towards the end of the presentation he did make a joke regarding how there should be a 'decision management' process in ITIL. Someone pointed out in the Q&A afterwards that this exists in the form of IT governance and went on to promote A 8015:2005 which is the Australian standard which has been taken to form the basis of a new ISO standard.

Harvey Davison's 'What Should Configuration do for Change?'
Of all the presentations I think that this was the most interesting and useful for me. This may be because he is working in the trenches of Lloyds TSB and using ITIL theory successfully in practice. I really liked the whole approach to identifying which areas to attack first in the creation of a CMDB and using change management as a driver for this.

The approach sounds simple enough... define the objectives, identify the results required, and ascertain what is needed to deliver those results. Actually doing this can be quite a challenge though.

When it came to defining their CIs they divided into type, role, and status. In doing this they were then able to produce a cube which showed where best to focus their efforts.

An analogy I liked was seeing the infrastructure as a jenga tower. The CMBD then tells you which brick you can pull out safely without the tower falling down.

To be honest there was so much good stuff in this presentation that, rather than me trying to summarise it here, I highly recommend that you sign up to the itSMF e-symposium and go listen to it and download the slides in the archive!

Check back on Tuesday for the final summary featuring Georges Ataya's and Rob Stroud's presentation on 'IT Governance for the Real World, Mapping COBIT & ITIL' and a summary of the roundtable Q&A.


Anonymous said...

Nice article and graphic. Seems like you share the same interests in ITIL and Personal Development as me!

Here is my Personal Development site ...

Here is my ITIL Blog ...

Abhijit Mandavkar said...

I was searching blogs,and I found yours.Please, accept my congratulations for your excellent work! If you have a moment, please visit my ITIL Framework site

The ITIL Imp said...

Hi to you both, thanks for stopping by.

I've had a quick look at the itiltalk blog and looks like some interesting stuff over there. You do a far better job than I of maintaining regular updates :)

Abhijit, you linked to the OGC best practice site that I already have linked from this website. Did you mean to post another link?

Raymond Lee said...

Hi blog owner,

I in the midst of preparing for my ITIL v2 fundamental exam . Now working in HP . i have though of implement ITIL best practise to my work area as well..

Do well free to keep contact and interact. I interest to setup a small portion of my blog abt my adventure in ITIL...keep in touch.

Anonymous said...

great post

Anonymous said...

find air beds in wisconsinbest air beds in wisconsincloud air beds

best cloud inflatable air bedssealy air beds portableportables air bedsrv luggage racksaluminum made rv luggage racksair bed raisedbest form raised air bedsbed air informercialsbest informercials bed airmattress sized air beds

bestair bed mattress antique doorknobsantique doorknob identification tipsdvd player troubleshootingtroubleshooting with the dvd playerflat panel television lcd vs plasmaflat panel lcd television versus plasma pic the bestadjustable bed air foam The best bed air foam

hoof prints antique equestrian printsantique hoof prints equestrian printsBuy air bedadjustablebuy the best adjustable air bedsair beds canadian storesCanadian stores for air beds

migraine causemigraine treatments floridaflorida headache clinicdrying dessicantair drying dessicant

Anonymous said...

black mold exposureblack mold symptoms of exposurewrought iron garden gatesiron garden gates find them herefine thin hair hairstylessearch hair styles for fine thin hairnight vision binocularsbuy night vision binocularslipitor reactionslipitor allergic reactionsluxury beach resort in the philippines

afordable beach resorts in the philippineshomeopathy for big with great mineral makeup bargainsmineral makeup wholesalersprodam iphone Apple prodam iphone prahacect iphone manualmanual for P 168 iphonefero 52 binocularsnight vision Fero 52 binocularsThe best night vision binoculars here

night vision binoculars bargainsfree photo albums computer programsfree software to make photo albumsfree tax formsprintable tax forms for free craftmatic air bedcraftmatic air bed adjustable info hereboyd air bedboyd night air bed lowest price

Anonymous said...

new houston house houston house txstains removal dyestains removal clothesstains removalteeth whiteningteeth whiteningbright teeth

jennifer grey nosejennifer nose jobscalebrities nose jobsWomen with Big NosesWomen hairstylesBig Nose Women, hairstyles

Anonymous said...

dessicant air dryerpediatric asthmaasthma specialistasthma children specialistcarpet cleaning dallas txcarpet cleaners dallascarpet cleaning dallas

vero beach vacationvero beach vacationsbeach vacation homes veroms beach vacationsms beach vacationms beach condosmaui beach vacationmaui beach vacationsmaui beach clubbeach vacationsyour beach vacationscheap beach vacations

bob hairstylebob haircutsbob layeredpob hairstylebobbedclassic bobCare for Curly HairTips for Curly Haircurly hair12r 22.5 best pricetires truck bustires 12r 22.5

washington new housenew house houstonnew house san antonionew house ventura

Post a Comment