Tuesday, 24 April 2007

BCS Service Management Specialist Group Event

Apologies for the lack of posts last week. Just when I thought I had the habit as well!

Last Monday I went into London to an event run by the BCS Service Management Specialist Group as the title of the event piqued my interest: 'IT Service Management, ITIL, ISEB and the BCS '. The group does what it says on the tin. It gets together to discuss and share best practice in Service Management which is MORE than ITIL. Events are normally every month or so at the London BCS offices. If you are interested in joining visit the BCS SMSG website and let them know where you came from ;)

There were nine of us in attendance including the presenter Carol Hulm, Special Project Manager at the BCS.

The main topics of her presentation were:
- ISEB qualification framework evolution
- ITIL v3
- Book launch on 11th May of 'World Class IT Service Delivery' by Peter Wheatcroft
- IT Professionalism

Over the next few blog entries I will address coverage of each of these areas in turn. There were some great questions and answers particularly around ITIL examinations going forward and other ITSM offerings that ISEB may include going forward.

Before leaving I felt compelled to point out that the ProfIT website leaves a lot to be desired and that in my view the BCS professionalism pages were better. Hopefully this will be fed back and we may see some improvement (just call me an optimist!).


Anonymous said...

Hi there,

Did you not go to the Service desk & service management conference at Olympia in London this week (24-26/04). 6000 visitors expected over the 3 days).
I went over from Belgium for 2 days as these events don't take place in Belgium.

Was quite interresting (80 exhibitors, 40 seminars, workshops, demos, etc.)

Were also present: ITSMF, pink Elephant and HDI.

ITSMF ITIL V3 chief architect presented ITIL V3. They promised to publish shortly the pdf of these slides.

more info about the event:



The ITIL Imp said...

Hi Cymon,

I'm afraid that I wasn't able to attend due to previous work commitments :(

I will however be attending both the ITIL v3 Launch on 5th June and the itSMF (R)evolution conference in Brighton later this year.

What did you enjoy most about the show? Any useful nuggets from the seminars that you'd like to share?

The ITIL Imp

Anonymous said...

Presentations from the ISEB ITIL day on 11th May you refer to, are now on their wbsite. You may find them interesting. Further presentations and streaming video are due to follow.



The ITIL Imp said...

Thanks for the update Matthew. I did find most of those presentations useful. Given the content of the presentation I've certainly added Peter Wheatcroft's book to my 'to read' list.

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