The 7 Sources Of Problems

I imagine that many of the ITIL readers out there are familiar with Dr ITIL. Some of you may even recall a series he wrote regarding the 7 sources of problems. I found it so useful that I diligently saved the articles to my hard disc for future reference; so when I found out about his first e-book 'The S7ven Sources of Problems: How to eliminate problems before they impact your business' I found myself wondering why I should pay for content that was already out there on the internet. That was until I read it!

The e-book goes far beyond the previous articles; a total of 66 pages. Diagrams are kept to a minimum, the majority of the book is content, content, content. It neatly distills not just what the 7 sources of problems are; but importantly HOW to mitigate and in some cases completely eliminate them. I find the writing style no-nonsense and conversational which makes for an easy read. Admittedly much of what he writes may be common sense to some people; but sometimes you need someone to remind you of what you already know; let alone point out the things you don't know.

In my view this should be mandatory reading for not just problem process owners everywhere, but anyone involved in project or change management, in fact include anyone supporting the IT environment and frustrated with the constant fire-fighting.

Start your journey of problem elimination by opening the door with the golden key (nudge, nudge, wink, wink!).