Also, Sharon Taylor and the ITIL v3 Refresh team published a FAQ a few weeks ago to answer some of the many questions we all have regarding the changes.
It explains the new life cycle approach (using the analogy of building a house) and details the new 'core' titles of the 'service management practice suite' which are more role-oriented:
- Service Strategies
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
There will also be complementary titles available, focusing on specific issues although the FAQ does not indicate what these may be.
Mention is specifically made of the new focus on knowledge management, although it is not clear to me from the document whether this takes into account the practice of Knowledge Centred Support (KCS) (I'll be very surprised if it doesn't and build on it).
A key difference we finally have an answer to is that service requests will no longer be treated under incident management. They have their own 'Request Management' process which relates to Change Management.
For the full lowdown, download the itSMF PDF version of the ITIL Refresh v3 FAQ.
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