I've been somewhat busy since I returned from the itSMF conference so haven't yet shared what I learned and summarised the experience. I'm aiming to make a start on that this weekend.
In the interim, you may have heard that the TSO published an ITIL Refresh Newsletter which answers some of the questions posed here and from others in the service management community.
I'm happy to say that itSMF international are hosting a copy of the newsletter as a PDF on their site. It's well worth the read.
Thursday 23 November 2006
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